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We’re Here to Help, 24×7

If you’ve come to this page looking for our available support packages for your hotel or business, please click this link:
HOTSupport >


Check the status of your on-site, off-site and DR ready backups here:

HOTBackup Console

Or download the Cloud Management Console:

Mac OS X

Getting Help

On your IT equipment will be either a green or blue Asset ID sticker with the phone number you can ring for our Service Desk.

We have 24×7 Support for critical issues. Outside of normal hours this is diverted to the on-call engineer who will make contact with you within the hour.  We ask that non-critical issues are either emailed in to us, or when phoning choose the option to leave a voicemail message until the next working day.  Our email address is below.


During normal hours you will usually be able to speak directly to an engineer for critical and non-critical issues or you can choose to email us at the address below.  Alternatively, you can right-click the IT Support icon down by the clock in the Windows task bar and select Take Screenshot and Request Support.


Normal hours are 8am-6pm Monday to Friday for those with a green sticker, and 8am-8pm 7 days a week for those with a blue sticker.


We will ask you for the 4 digit IT number on the sticker.

In the UK please email support@hotality.co.uk

Allow Us to Connect Remotely


(Once the file has been downloaded, double-click it to run it and tell us the ID number.  In Chrome the file will be shown at the bottom of the page.  In Internet Explorer and Safari you can click the icon at the top-right of the page.  The file will be called TeamViewerQS.)

Tips and advice on IT Security, to help keep you and your PC safe:
Keep Me Safe >