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Tailored Support Solutions for You, 24 x 7 x 365

We call it HOTSupport

We don’t employ first-line staff who just take your details and log a ticket.  When you call Hotality, you get straight through to an Engineer.  No waiting.  No hassle.  No fuss.


We have a number of support offerings, with our three most popular choices below.

Support package pricing is dependent on the number of servers, workstations and users to be supported.


Any referral customer that takes our HOTSupport earns you service credits you can use for on-site visits or projects.

Hotality HOTSupport
Support Packages Basic Unlimited UnlimitedPLUS
Server and Network Infrastructure Support and 24 x 7 Monitoring
Desktop / Laptop / PC Support
08:00 - 18:00 Monday - Friday Remote Support
Emergency Out Of Hours Support 24 x 7 x 365 (1)
Log Issues by Phone and Email
Quarterly Reviews
Log Issues through our Customer Portal and Receive Monthly Reports
Single Point of Contact for all Supplier Issues

(1) Optional 24 x 7 x 365 Support in Unlimited.  Included in UnlimitedPLUS

Our monitoring of a real-life client

Bolt-On Packages

  • Phone Support
    • Support for your phones and phone system
  • PCI-DSS Monitoring
    • Continual monitoring to ensure your IT remains PCI-DSS compliant
  • CCTV Support
    • Support for your CCTV system and cameras
  • Managed Anti-Spam Email
    • from £1.50 Per Email Address, Per-Month
    • Industry-leading anti-spam and malware protection for your email – whether on-premise or Office 365.  Our HOTProtect solutions keep you safe
  • Managed Anti-Virus
    • from £2.50 Per Device
    • Our HOTAV add-on gives you award-winning anti-virus software.  Lightweight and low-impact, it’s configured and centrally managed by us
  • On-Site Visits
    • from £325 per visit
    • Need a Regular On-Site Visit?

      Whether it’s weekly, monthly or ad-hoc, we can do it

  • Managed Backups
    • Fully managed on-site and off-site backups and remote disaster recovery, with our HOTBackup service
    • Learn More >
  • Hardware Maintenance
    • In the case of hardware failure, we’ve got you covered
  • Patching
    • Regular and managed patching for your Windows servers and PC’s.  Patching for additional software or device also available
All Packages, Bolt-Ons and Contracts are 90 Day Rolling.  Payable in Advance.  90 Days Cancellation Notice