24 x 7 Hotel IT Managed Support
With support packages to meet all requirements and budgets, we allow you to concentrate on running your business, whilst we concentrate on looking after your systems and keeping your data secure.
We don’t employ first-line staff who just take your details and log a ticket. We appreciate that your staff are busy running your business, so we ensure you are connected to a skilled engineer (level 2 or above) every time you call, who can often resolve the issue immediately for you, no call logging, no 1st line engineers, we just get your issue fixed in the shortest possible timeframe.
We have a number of support offerings, based on whether you need full 24x7x365 all inclusive cover, or just weekday support with a chargeable out of hours service. Our pricing is dependent on the number of servers, workstations and users to be supported.
Not only do we support your IT, but we will also be your single point of contact for all of your hotel technology issues.
Plus if you are already a client of ours, you can reduce your operational costs by referring us to your co-workers, we provide monthly discounts against your service costs for each successful referral, month on month, every month.