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Support 01256 592160

24 x 7 Hotel IT Managed Support

Hotality IT Support

With support packages to meet all requirements and budgets, we allow you to concentrate on running your business, whilst we concentrate on looking after your systems and keeping your data secure.

We don’t employ first-line staff who just take your details and log a ticket. We appreciate that your staff are busy running your business, so we ensure you are connected to a skilled engineer (level 2 or above) every time you call, who can often resolve the issue immediately for you, no call logging, no 1st line engineers, we just get your issue fixed in the shortest possible timeframe.

We have a number of support offerings, based on whether you need full 24x7x365 all inclusive cover, or just weekday support with a chargeable out of hours service.  Our pricing is dependent on the number of servers, workstations and users to be supported.


Not only do we support your IT, but we will also be your single point of contact for all of your hotel technology issues.

Plus if you are already a client of ours, you can reduce your operational costs by referring us to your co-workers, we provide monthly discounts against your service costs for each successful referral, month on month, every month.

  • Server and Network Infrastructure management, support and 24 x 7 proactive monitoring
  • Desktop / Laptop / PC support and management
  • 08:00 – 18:00 Monday – Friday Unlimited Remote Support, not including public holidays
  • Emergency out of hours support 24 x 7 x 365 for critical issues.
  • Staff may log unlimited issues by phone, email, or by our online ticketing system
  • Quarterly business review meetings, including user satisfaction surveys
  • Single point of contact for all supplier issues
  • Internet / Admin and Guest Wi-Fi will be fully managed and supported
  • Active Directory (ie: new user) creation, amendments and deletions
  • Phone Support – Management and support of your staff & guest-bedroom phones and phone system
  • Wi-Fi Support – Management and support of guest and staff WiFi
  • CCTV Support – Management and support of your CCTV system and cameras
  • On-Site Visits – Included is 1 x scheduled on-site visit per month. The scheduled visit will be arranged for a convenient day which suits both parties
  • HOTBackup Pro – We will perform daily backups of all your servers to an on-site data storage repository and also off-site to Hotality-hosted storage. This will allow a restore to at least 30 days previous.
  • HOTProtect: Spam – Managed anti-spam email – all email mailboxes will have basic anti-spam filtering included
  • HOTProtect: AV – We will install and manage anti-virus software on all servers and workstations
  • OS Patching – Windows server and workstation operating systems will be managed and patched according to best practice and your preferences (note that some OS patches require a reboot)
  • Hardware Warranty – For all hardware that is under warranty we will receive and manage calls for incidents that relate to this hardware, contact and communicate with the manufacturer on your behalf and log and provide updates on incident status
  • IT Director strategy and advice, including budget planning, as part of our HOTDirect service
Life with Hotality
Life before Hotality
IT Support and Management

An experienced team of engineers to monitor and managed your IT 24 x 7. A carefully chosen team of personable named engineers to assist you right away. No call screening, no hiding away you speak straight to an engineer every time you call with the skills to solve your problem, first time, everytime.

IT Security

We use a variety of tools and technologies to help keep you safe online.

We will take you on a journey to tighten up your security.

We manage and monitor your systems and patch them automatically to keep them up-to date and protect your data security.

Disaster Recovery and Business Continuity

We can ensure your data is protected and stored securely in multiple locations.  We can provide you with a service to spin up your systems remotely in the cloud when needed, or just to prove all is working as it should. We can help you build a disaster recovery and business continuity plan to get you back up and running quickly if disaster was to strike.

Virtual IT Director

If you need some strategic assistance to help transition your groups or businesses IT, then look no further than our Virtual IT Director service. With a wealth of experience of helping to shape the IT strategy for a number of world class hotels we are ready to assist. From a interim appointment or a monthly arrangement on a rolling basis we can help.

Wi-Fi Networks

We are experts in Wi-Fi Network deployments. We can deploy secure, reliable controlled Wi-Fi networks from a variety of manufacturers. Once deployed we ensure the networks stays optimal by monitoring the performance of the network pro-actively 24 hours a day,.

We will prove the coverage of the network with a heat map using our industry leading Ekahua Sidekick Wi-Fi mapping equipment.


We are experts in Hotel CCTV and have deployed a number of systems with anything from 5 - 200 cameras. Our CCTV systems are operating in some of the most prestigious hotels in the UK, all fully managed by our team of expert engineers. We can get cameras and network feeds to areas of your hotel that others have said were impossible.


We have turned the hospitality Telecoms world upside down. By "calling" out the competition with their normal hardware based solutions and providing more cost effective and feature rich software based solutions to replace the traditional PBX. A single solution with all features enabled at a simple affordable price. Inline with our "do more with less strategy", why pay for a monster piece of hardware phone system when it could run as a virtual system along with your IT kit on the same hardware, extracting more from your hardware investment and taking advantage of reduced maintenance costs. What's more our solutions are often as much as 50% less than the cost of a traditional system and can often re-use your phone handsets to keep the costs down further.

IT Transformation Projects and re-branding.

We are experts in IT transformations projects and can assist with all of technology requirements during re-branding or the decoupling of a property's IT systems to run independently. We can help project manage the whole process for you and advise on what is required to make the transition possible. We can advise on the IT brand standards requirements for all brands and likely costs and changes required to meet the branding requirements. 

Is it time for a new IT Support partner?

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