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Hotel IT Engineer – London

We provide IT services to over 190 hotels across the UK and are always looking for good IT Engineers, ideally based from our Basingstoke office or London who can perform a mixture of on-site and remote IT.

What sets us apart from many of our competitors is we don’t just to IT support – we also do Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment/casting solutions and lots more. We probably see more and do more in a week than other IT providers do in months.

Department: Technical Dept
Project Location(s): Remote London Area
Compensation: £25,000 - £31,000 PA

Your role would include a mixture of project and support work. You would also join the on-call escalations rota to assist with issues that the overnight engineers aren’t able to resolve themselves once trained up.

Experience of using some of the following systems would be desirable but not essential: VMware ESXi, Office 365, networking/LAN, Mitel, 3CX, Hotel PMS and POS systems.

If you have previous experience of providing IT support and services to the hospitality sector that would be ideal. You must have previous experience supporting Windows operating systems, Active Directory user account administration, general IT desktop-based support and network patching.

We have a number of shift patterns to choose from, working an 8 hour shift with an hour for lunch on weekdays, or you may choose to work a 12 hour shift instead for less days per week, and either just weekdays or a mixture of weekdays+weekends too, depending on your preference.

You would work from home unless needed to visit one of our customers. Ideally, you would hold a valid driving license but that is not essential.

You can see some of the work our engineers do on our Blog at

We don’t have the usual ‘us’ and ‘them’ culture as our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or site visit and vice-versa.

The hospitality industry is all about providing good customer service, and that’s exactly the same for us too, so you would need to share this same positive customer-focused ethos. 

If you’ve a passion for IT and enjoy the feeling of pride when you’ve done a good job you’ll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary between £25,000 – £31,000 depending upon experience.

Benefits include private medical cover, great workplace pension that puts you in control (unlike many other Employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month for the two best employees, team meals, away-days and happy staff.

If this appeals please send a copy of your CV to us.

Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies. A subsidiary company of Hotality Group Ltd.

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