Due to our continued success in the hospitality and education sectors we are recruiting for another 2nd-Line Technical IT Engineer, based at our Basingstoke head office. This will be our fourth new hire in 6 months.
Your duties would include:
- Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures in our Helpdesk system. To monitor and remediate customer backups. Perform duties as needed to ensure continued PCI-DSS compliance for customers.
- Project work – installing and implementing computer solutions and services to any UK location, but predominately in the south of England.
- Documentation – producing customer documentation as required.
- Customer and supplier management – liaising with customers and suppliers, escalating issues as appropriate.
The role entails working between 09:00-18:00 weekdays, as well as being on a weekly on-call rota shared between the other engineers one week in six.
You must hold a valid UK driving license since travel may be required to any of our customers across the UK. If you have previous experience of providing IT support and services to the hospitality and education sectors this would be advantageous. Experience of installing, configuring and troubleshooting Windows desktops and applications is essential. Knowledge of troubleshooting Windows servers, VMware vSphere, Mitel and 3CX phone systems, and networking would be useful but is by no means essential. The hospitality industry is all about providing good customer service, so any applicant must share this same ethos.
If you’ve a passion for IT and enjoy making a difference you’ll find working at Hotality a positive, rewarding and enjoyable experience. In return, we offer a competitive salary between £22,000 – £30,000 depending upon experience, with benefits including a mobile phone, laptop and workplace pension scheme. We also do two monthly prizes of £50 Amazon vouchers for the best engineers that month.
We have over 120 clients spread across the UK, Ireland and France. Visit our blog on our website at www.hotality.co.uk/blog to see examples of the type of work we do and what our clients think of us.
If this appeals please send a copy of your CV to us.
Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies.