Whenever we resolve a support issue, we invite the customer to complete a short customer satisfaction survey.  We’ve just had the results from a completed survey:

========== Survey Results ==========

Question: Please rate your overall satisfaction with our response

Response: 5

Question: Could we have done better?  Have you any comments?

Response: Quick and to the point as always, Hotality. Thanks for dealing with this particular issue.

========== Survey Results ==========