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Hotality: Helping to Resolve Guest Wi-Fi Charging Issues



This week we’ve been helping to troubleshoot an issue with hotels being unable to charge for premium guest Wi-Fi.  The guest would enter their details in the Wi-Fi portal and accept the additional cost, but the charge was never posted to the PMS system.  Working with a PMS interface resource, the Wi-Fi provider and also the In-Room Entertainment tech-guys we were able to isolate an issue with the IRE back-end not sending the correct information to the PMS interface.


If you have issues with your Wi-Fi, PMS system or interfaces then why not give us a call?  We’ll be able to help you too!


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