Whenever we take over the IT support for a new customer or simply perform an audit we often see the same trends time after time:
- Either anti-virus software is out of date or worse still, none at all
- Backups not working and no one checks them to notice
- Using external anti-spam email solutions with per-mailbox licensing, and the previous IT company hasn’t highlighted the old users that can be deleted, therefore saving the customer money.
That’s why customers who sign onboard with us have the benefit of our managed HOTBackup on-site and off-site backup service, with regular proven DR restores. With HOTBackup, we can prove your backups are recoverable each and every day.
Customers also get our managed anti-virus solution and also have the option of using our managed anti-spam solution. Never again do they need to worry about virus software being out of date or not installed. This is in addition to our HOTMonitor service that is continuously checking servers and workstations for any anomalies and failures, as well as giving us remote access and control to manage any issues.
Any problems are automatically alerted to us – in many cases before the customer even knows about it, which is just as it should be.
