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We've recently been working with a number of hotels on their Mitel phone systems performing configuration changes and adding additional phones and cabling.  For the same hotels we've also been adding extra network points for their PDQ machines.  ...

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The Problem   The V820 PDQ's of a central London hotel kept locking up and dropping off the network.  Most irritating for guests at check-in time, and embarrassing and stressful for the front desk staff.  Their existing IT provider couldn't resolve it, so we were asked to investigate and hopefully resolve.   The Hotality Effect   After we plugged into the same switch that the PDQ's were connected to, the engineer...

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