On your IT equipment will be either a green or blue Asset ID sticker with the phone number you can ring for our Service Desk.
We have 24×7 Support for critical issues. Outside of normal hours this is diverted to the on-call engineer who will make contact with you within the hour. We ask that non-critical issues are either emailed in to us, or when phoning choose the option to leave a voicemail message until the next working day. Our email address is below. During normal hours you will usually be able to speak directly to an engineer for critical and non-critical issues or you can choose to email us at the address below. Alternatively, you can right-click the Green Cog icon down by the clock in the Windows task bar and send us a message.
We will ask you for the 4 digit number on the sticker.