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If you’ve come to this page looking for our available support packages for your hotel or business, please click this link:
HOTSupport >

HOTBackup

Check the status of your on-site, off-site and DR ready backups here:

HOTBackup Console

Getting Help

On your IT equipment will be either a green or blue Asset ID sticker with the phone number you can ring for our Service Desk.

We have 24×7 Support for critical issues. Outside of normal hours this is diverted to the on-call engineer who will make contact with you within the hour.  We ask that non-critical issues are either emailed in to us, or when phoning choose the option to leave a voicemail message until the next working day.  Our email address is below. During normal hours you will usually be able to speak directly to an engineer for critical and non-critical issues or you can choose to email us at the address below.  Alternatively, you can right-click the Green Cog icon down by the clock in the Windows task bar and send us a message.

We will ask you for the 4 digit number on the sticker.

Please email support@hotality.co.uk

Logon to our Customer Portal using your email address (you must use Chrome)

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