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Skilled engineers mean less IT issues

Skilled engineers mean less IT issues

We’ve been supporting 21 Holiday Inn and Crowne Plaza hotels across the UK since August last year.  In that time we’ve managed to reduce the number of IT support issues from 817 per month down to 525.

How have we done that?  Simple.  We use the top monitoring tools in the industry so we get alerted before things break.  We manage the IT estate better.  Because we only employ highly skilled engineers we can guarantee a quick resolution for our customers – and they have the skills to identify and implement a permanent solution.

We manage Windows Updates and patches using best of breed tools, ensuring we can control and monitor what updates are installed and when.  Having worked in the IT industry since the very early 1990’s we’ve used all the management, monitoring and anti-virus products around and know which ones work and which don’t.  We’ve seen our chosen anti-virus product stop viruses and malware that others just don’t.  Our backup software gives our customers complete peace of mind, having on-site and off-site backups of their IT systems at our UK-based data center.  It can even do a daily test of the backup to check a restored server would start-up correctly.

Everything we do is geared around providing a premium IT support service and a stable IT environment.  Why not search our blog for client testimonials, or see what our customers say about our IT Support by looking at our real-time survey results.

Darren Pain
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