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6 months to fix a kitchen printer issue? Yes seriously.

6 months to fix a kitchen printer issue? Yes seriously.

The Problem

 

The kitchen printer in a London hotel had not worked for 6 months.

 

The Investigation

 

Their existing IT Support provider had looked at it but couldn’t see what the problem was.

 

The Hotality Effect

 

The IT Manager of the hotel contacted us and asked for us to investigate.  After one of our engineers arrived on-site and plugged his laptop into the network port, it was immediately clear the port was in the wrong VLAN.  After making a change on the network switch, the printer then had the correct IP address and was printing again.

 

If you’ve got an issue that’s rumbled on for ages with no fix, then why not give us a call?  You never know, it could be as simple as the wrong IP address!

 

Darren Pain
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